Case Study 1 - Nexxtworks


Call Administration Screen


Customer Adds Service Call
through easy to use form

Industry: Telecommunications Sales and Service

Situation - Client did not want to change design of current website but they wanted to streamline a bulky service department and provide more interaction with their clients.

Solution - CMG created a combined extranet and Intranet, moved the existing service database from MS Access web based SQL server contact management system. The client can manage National service calls to multiple customers using various service solutions and sub-contractors from an intuitive web based interface. The client's customers have a personalized interface where they can submit service requests, view service history for a specific location or generate reports based on their service usage. he Intranet included menus for creating HTML promotion material that is displayed on the site and sent out in marketing email messages. A full demo of the system was installed as a tool for account reps to use to attract additional service business.

Results - Client saves many man hours each month in entering and managing service calls. The client's customers are overjoyed at having a way to look add and search service requests online and in real time.

A Demo of this system is available using the username SampleCo and the password of password at http://admin.nexxtworks.com
   
Case Study 2 - The List Experts


New design enhances
customer experience


Administrative interface and editor
Industry: Direct Mail/Marketing
Situation - Client needed a complete site redesign and wanted to incorporate the ability to edit their own content, provide up to date information for their clients, and build an Extranet so their customers could track order status.

Solution - CMG helped to create a new Internet presence for them with a combined extranet and Intranet. Numerous forms on the Internet site were enhanced to allow on line collection of user information directly into the company prospect/customer database. CMG moved their marketing database of datacards into a web based SQL server database system. CMG also developed a method for keeping site content update by the client without hiring additional employees or haviong to learn new software. The administrative section of the site is driven entirely by forms and an easy to use editor.

Results - Client saves money by keeping the site current in-house. By directing customers to the web site for order tracking information, they also save time that was previously wasted on the phone. Overhead is down, sales are up, all as a result of using the CMG solution.
   

Case Study 3 - Creative Arts Unlimited, Inc.


Totally new design in Flash


Portfolio with navigation enabled pop-up viewer
 

Industry: Visual Marketing
Situation - Client needed a cutting edge look with added programming features to facilitate communication with merchandising managers and assistants. The portfolio and client lists had to be prominent and offer multiple features to allow viewing of CAU's work

Solution - CMG created this site almost entirely in Flash and incorporated photos provided by the client to develop a portfolio with multiple size options and navigation options. Added an "Email" feature to the website where a viewer can email a copy of a photo to a friend or someone else considering this firm for work.

Results - CAU now has a web presence that give a true indication of their creative abilities. All of their print media has been shifted to match the design for a uniform look in all their media presentations. Monthly additions keep this on my personal lists of sites to re-visit!
   

The following are examples of other web sites which Compass has developed and is currently hosting.